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Frequently Asked Questions

Shipping and Fulfilment

When will my order ship?

Most orders ship the same or next business day, for some items such as custom jerseys or drop ship items there is additional processing time. There is usually 1 or 2 days additional processing time for orders going to APO/FPO/DPO or US territories.

How do you ship orders?

All orders are shipped Via Fed Ex, Smart Post, or The United States Postal Service. All orders within the US will have the ability to track to their destination.

Do you ship to APO/FPO/DPO?

Yes. USPS is the only carrier who delivers to these addresses so all orders will ship via Priority Mail regardless of shipping method chosen.

Do you ship to US TERRITORIES (Puerto Rico, Guam, etc.)?

Yes. We use USPS to ship to US Territories and all orders to these addresses will ship via Priority Mail regardless of shipping method chosen.

International Orders

Do you take international orders?

Yes. We have partnered with International Checkout, a 3rd party fulfillment provider to ship International Orders.

What is International Checkout?

International Checkout is one of the leading 3rd party international fulfillment solutions. For more information on them and their services please visit the International Checkout Website.

How does the international Checkout process work?

In your shopping cart you will have the option to proceed with International Checkout. If you are an international user, you must use this option. You will be directed through the International Checkout process. Once complete, International Checkout will place an order with us on your behalf. We will ship your products to their warehouse, where they will inspect the order and shipping to you.

Where can I get help with an order placed through International Checkout?

You can find out more about International Checkout or get assistance with an international order at the International Check Out Website.

In Store Pickup and the Pro Shop at Arrowhead Stadium

Can I pick my order up at the Pro Shop Store?

Yes.  Please make sure you have selected Stadium Pick up when placing your order.  You can find store hours, directions, and contact information for our Pro Shop here.  

Stadium pick up is also offered on Home Game Days.  The Pro Shop will offer stadium pick up until 1/2 hour prior to stadium gates opening.  Once stadium gates open stadium pick up will be offered behind section 105 on the main concourse until the end of halftime.  After halftime to 1/2 hour after the conclusion of the game pick up will be located in the Pro Shop; entrance is located behind section 100.

Where can I find out more about the Pro Shop at Arrowhead Stadium?

You can find store hours, directions and contact information for our Pro Shop here.


What is your return policy?

You can return any item for any reason up to 60 days from the date of purchase. Please review our return policy page for complete details on important exclusions and requirements.

Can I return items to your Pro Shop at Arrowhead Stadium?

We can currently take size exchange returns in our Pro Shop at Arrowhead Stadium. Please contact us at least 24 hours ahead of time so we can make the needed arrangements.

How do I start the returns process?

You can start the return process by completing and submitting a return request form or by contacting our Customer Service Team.

Chiefs Kingdom Rewards and Season Ticket Members

What is the Chiefs Kingdom Rewards program?

Chiefs Kingdom Rewards is a program run by the Kansas City Chiefs. The Chiefs Kingdom Rewards program offer you many benefits and you can redeem earned points for a variety of prizes. You can find out more information at

Do I get Chiefs Kingdom Rewards points on my purchases?

Yes. Chiefs Kingdoms Rewards members receive 5 points for every dollar spent at

Can I redeem my Chiefs Kingdom Rewards points at

No. Chiefs kingdom Rewards point are redeemed through the Chiefs Kingdom Rewards program.

Where can I sign up for the Chiefs Kingdom Rewards Program?

You can sign up to become a Chiefs Kingdom Rewards member, free of charge, here.

I am Season Ticket Member, how do I get my discount?

As a Season Ticket Member you receive 15% off most products from the Chiefs Official Pro Shop. In order to get your discount at you will need to be logged into your account that is associated with your season ticket member account. Once logged in, your pricing and special STM offers will be available to you site wide.

Gift Cards

Can I use my Chiefs gift card here?

Yes. We take all gift cards issued by the team after 04/01/15.

Where can I find out about my Chiefs gift card?

You can contact the Chiefs Customer Service department to find out information on purchasing and balance inquires.

How do refunds to gift cards work?

Refunds for gift cards will be in either the form of store credit or a new gift card mailed to you. We do not have the ability to credit back to your gift card.

Can I refill my Chiefs gift card?

Not at this time.

Other Questions

How do I update my password?

To update your password, go to the My Account page and enter the new password in the "Password" and "Confirm Password" fields and then click the "Update" button that is located below the Billing Address field.

I have a coupon code but it is not working, what should I do?

Please contact our Customer Service Team and they will able to assist you.

I have a question about the Stadium or an event, who should I contact?

For question that are not related to online retail please contact the Chiefs Customer Service Team.

I don’t see a product I want can you help me find it?

Yes. Please contact our Customer Service Team and we would happy to assist in finding products, product information or placing an order

I forgot my log in and/or password, what should I do?


Please visit the registration page and click the forgotten password link. If you encounter issues with the forgotten password process, please contact Customer Service.

I am having an issue using the website who can I talk to?

You can contact our Customer Service Team with any issues you are having with the website, or an order you placed with us. Customer Service representative are available to help you Monday through Sunday, 8 AM to 9 PM CST and can be reached by phone at 1-888-465-9294 or by email at

Please do not contact the Pro Shop at Arrowhead Stadium with issues about online orders. The staff in stadium will not be able to help resolve online order issues.

The Kansas City Chiefs Official Online Store has a wide selection of officially licensed Chiefs merchandise. Whether you are looking for a Chiefs Jersey of your favorite players or the latest on-field and sideline styles, we have you covered. The Official Kansas City Chiefs Pro Shop is your one stop shop for all things Chiefs Kingdom.

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Kansas City Chiefs
Pro Shop
1 Red Coat Lane
Kansas City, MO 64129
Store Hours: Tues. - Sat. 10AM - 4PM CST

Phone: (888) 465-9294
Customer Service Hours M-F 9AM-8PM CST Email:

Kansas City Chiefs Official Pro Shop © 2017