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Shipping Policies

Order Processing

Order processing times range from the same day to up to 21 days for custom items. Most orders placed during the season (Aug. through Jan.) process in 2 business days. Please note processing time is in addition to shipping times. If you need an order by a certain date please call us prior to placing your order to confirm inventory availability and processing times.

Shipping Methods and Times

We ship all orders via Fed Ex,Smart Post, or USPS and offer three levels of service:

  • Standard - 3 to 10 business days from the day your order ships
  • 2nd Day Priority - 2 to 3 days from the day your order ships
  • Express Overnight - 1 day from the day your order ships.  An order that ships on Friday will deliver on next business day, Monday.

Drop Ship and Custom Products

We offer a wide range of products that are drop shipped directly from the manufacturer. These items will ship separately from other items in your order. Processing time for drop shipped products varies depending on the manufacturer, but typically add 2 to 3 business days.

In order to provide you with the highest quality product, we have partnered with Exclusive Pro, the leading jersey customization company. Custom Jerseys are drop shipped to you directly from Exclusive Pro and take 2 to 3 weeks to make. Your custom jersey will ship separately from other items in your order.

Please contact us if you have any questions about drop ship items or custom jerseys.

Due to the seasonal and event based nature of our inventory, we may occasionally run out of stock of certain items before your order is processed. In cases where the item will not be reordered, we will cancel the item from your order. In cases where the item will be reordered, we will offer you the option of waiting for the item to come back into stock or canceling the item from your order.

Please contact us if you have any questions about processing or shipping times.

APO/DPO/FPO, PO Boxes, and US Territories

We currently offer shipping to APO/DPO/FPO, USPS PO Boxes, and US Territories including Puerto Rico, Guam, US Virgin Islands and more. Due to the unique nature of these addresses, all orders that are to shipped to these address types will ship Via USPS Priority Mail. Delivery times for Priority are typically 2 to 3 business days. There may be an additional 1 to 2 days of processing for these orders.

Please review the required format for APO/FPO/DPO addresses

Address line 1 - Your Unit and Box number
Address Line 2 - Leave Blank
City - APO, FPO or DPO
State - Your Area of Operations (AA, AE, or AP)
Country - United States
Zip Code - Your Zip code

Note: Please do not use the actual city and/or country where you are stationed, use APO, FPO, or DPO and United States for these fields.

Due to regulations, we are currently unable to ship directly to correctional facilities of any kind.

International Shipping Policies

We have partnered with International Checkout to provide international fulfillment. International Checkout is a highly respected and reliable international fulfillment company dedicated to providing the highest level of service to our customers. For more information on International Checkout and their service please visit their FAQ Page.

International Shipping Times

International orders can take up to 30 days for delivery depending on a variety of factors including shipping method, items ordered, and destination country. You will have 2 options available for shipping:

  • Standard Delivery - 8 to 20 days typical transit time
  • Priority Delivery - 4 to 10 days typical transit time

Due to the nature of this relationship, there are restrictions that apply to international orders. These include the following:

Promotions and Coupon Codes:

At this time we are unable to offer you on site promotions or voucher codes including Season Ticket Member discounts and all shipping promotions.

Return Policy:

Our standard return policy does not apply to international orders. All returns for international orders are covered under the International Checkout return policy. Details are available on the International Checkout FAQ page.

Customer Service:

Customer Service inquiries are handled by International Checkout. Our Customer Service Team will be able to provide limited help; however most issues with your order should be directed to the International Checkout Customer Service Team. International Checkout can be contacted in a variety of ways, which can be found on the International Checkout contact page.

If you have any questions about international ordering please contact us.

Pro Shop Store Hours and Location:

The Pro Shop is located on the north side of Arrowhead Stadium adjacent to Founder's Plaza. Arrowhead Stadium is located at the Harry S. Truman Sports Complex in Kansas City, Missouri. It is easily accessible from Interstates 70 and 435. Please click here or contact us if you need detailed directions.

Arrowhead Stadium
1 Red Coat Lane
Kansas City, MO 64129
Pro Shop Phone Number:

In Season Pro Shop Hours:
Monday - Saturday 9:00 AM to 6:00 PM CST.

The Kansas City Chiefs Official Pro Shop has a wide selection of officially licensed Chiefs merchandise. Whether you are looking for a Chiefs Jersey of your favorite players or the latest on-field and sideline styles, we have you covered. The Official Kansas City Chiefs Pro Shop is your one stop shop for all things Chiefs Kingdom.

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Kansas City Chiefs
Pro Shop
1 Red Coat Lane
Kansas City, MO 64129
Store Hours: Tues. - Sat. 10AM - 4PM CST

Phone: (888) 465-9294
Customer Service Hours M-F 9AM-8PM CST Email:

Kansas City Chiefs Official Pro Shop © 2017