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Kansas City Chiefs Official Pro Shop Online Return Policy

This policy is effective for all returns requested on or after 01/15/17. This policy applies only to online orders placed through and not to products purchased any other Chiefs Official Pro Shop location.

Our return process is designed to provide you with a transparent and easy to use experience. We have a simple return policy. You may return any item for any reason up to 60 days from the date of purchase with the following conditions. At this time we are only accepting returns for refunds. If you wish to get a different size or item please place a separate order for the item you would like. You may return or order via mail or at the Chiefs Official Pro Shop at Arrowhead.

To start the return process please review the return conditions below and follow the steps outlined in the return process section.

Return Conditions:


  • Returns must have an approved return request and RMA number.
  • Returns must be in original, unused condition with original tags and labels.
  • We cannot accept returns on customized items unless they arrived damaged or incorrect.
  • Clearance items are Final Sale and cannot be returned.
  • Shipping is not refundable. If you received free shipping, we will deduct the flat rate for the service level you received from your refund.
  • We currently do not accept exchange returns.
  • We do not accept in store returns on game days or at any retail location other than the Main Pro Shop.
  • Refunds cannot be processed in the Pro Shop retail location. We will accept returns for refunds in store but the refund will need to be processed through our e-commerce system.


Return Process:

In order to start the return process you must be logged in under the account the original order was placed under.

  1. Visit the My Account Page and find the order was the item(s) you wish to return.
  2. Click on the invoice number for the order.
  3. Follow the instructions presented on the return request page, indicating the items, quantities and reasons for your return.
  4. Click the Save button located in the top right corner.

Once you have completed your return request we will review it and respond within 2 business days. Once your return has been approved you will receive an email with instructions on how to print your return documentation and where to send your return.

In the event your return is declined you will be informed as to why we cannot accept your return and what if any option we can offer you instead.

All return items will be inspected before your refund is processed. Returns are processed in 7 to 14 business days from the date we receive the return at our warehouse. Once your return has been processed please allow 5 to 7 business days for refunds to post back to your account. Refunds are processed back to the original account used to pay for the order.

Damaged or Incorrect Items

For damaged or incorrect items, we will exchange the item at no cost to you. Damaged and defective items must be returned within 30 days of the order's ship date. For damaged items, please contact us as soon as possible after you have received your order. We will start a ticket and, if possible, replace your item immediately. If you would prefer a refund, you will need to return the item to us first.

International Orders

International Orders are subject to the International Checkout Return Policy.

All returns should be sent to
Aramark - Kansas City Chiefs Pro Shop
Attn: Returns
1 Red Coat Lane
Kansas City, MO 64129

If you have any questions or concerns regarding your return please contact our customer service department:
Phone: 1-888-465-9294

The Kansas City Chiefs Official Pro Shop has a wide selection of officially licensed Chiefs merchandise. Whether you are looking for a Chiefs Jersey of your favorite players or the latest on-field and sideline styles, we have you covered. The Official Kansas City Chiefs Pro Shop is your one stop shop for all things Chiefs Kingdom.

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Kansas City Chiefs
Pro Shop
1 Red Coat Lane
Kansas City, MO 64129
Store Hours: Tues. - Sat. 10AM - 4PM CST

Phone: (888) 465-9294
Customer Service Hours M-F 9AM-8PM CST Email:

Kansas City Chiefs Official Pro Shop © 2017