This policy is effective for all returns requested on or after 01/15/17. This policy applies only to online orders placed through shop.chiefs.com and not to products purchased any other Chiefs Official Pro Shop location.
Our return process is designed to provide you with a transparent and easy to use experience. We have a simple return policy. You may return any item for any reason up to 60 days from the date of purchase with the following conditions. At this time we are only accepting returns for refunds. If you wish to get a different size or item please place a separate order for the item you would like. You may return or order via mail or at the Chiefs Official Pro Shop at Arrowhead.
To start the return process please review the return conditions below and follow the steps outlined in the return process section.
In order to start the return process you must be logged in under the account the original order was placed under.
Once you have completed your return request we will review it and respond within 2 business days. Once your return has been approved you will receive an email with instructions on how to print your return documentation and where to send your return.
In the event your return is declined you will be informed as to why we cannot accept your return and what if any option we can offer you instead.
All return items will be inspected before your refund is processed. Returns are processed in 7 to 14 business days from the date we receive the return at our warehouse. Once your return has been processed please allow 5 to 7 business days for refunds to post back to your account. Refunds are processed back to the original account used to pay for the order.
Damaged or Incorrect Items
For damaged or incorrect items, we will exchange the item at no cost to you. Damaged and defective items must be returned within 30 days of the order's ship date. For damaged items, please contact us as soon as possible after you have received your order. We will start a ticket and, if possible, replace your item immediately. If you would prefer a refund, you will need to return the item to us first.
International Orders are subject to the International Checkout Return Policy.
All returns should be sent to
Aramark - Kansas City Chiefs Pro Shop
1 Red Coat Lane
Kansas City, MO 64129
If you have any questions or concerns regarding your return please contact our customer service department:
The Kansas City Chiefs Official Pro Shop has a wide selection of officially licensed Chiefs merchandise. Whether you are looking for a Chiefs Jersey of your favorite players or the latest on-field and sideline styles, we have you covered. The Official Kansas City Chiefs Pro Shop is your one stop shop for all things Chiefs Kingdom.